Effective: August 1, 2017
Updated: June 7, 2018
Privacy is important. We respect yours. Our goal is to do more than we have to by law — we want to earn your trust that we are careful with your data. This policy sets out our privacy practices and explains how Range Labs Inc. (“Range”, “us”, “we”) handles the information we collect when you visit and use our sites, services, mobile applications, products, and content (“Services”).
Table of Contents
- Changes to this policy
- Who we are
- What this policy applies to
- Data we collect
- How we use this data
- How we disclose data
- Data storage
- Data security
- Data retention
- Data transfers
- Data Protection Authority
Changes to this policy
Range may periodically update this Policy. We’ll notify you about significant changes to it. The most current version of the policy will always be here and we will archive former versions of the policy as well.
Who we are
Range provides services to help companies work better together. Our main service is a team coordination tool for building high-performance cultures. We are a Delaware C-Corp, located in San Francisco.
What this policy applies to
Data we collect
We collect information about what Range pages you access, information about your mobile device (such as device or browser type), information you send us (such as an email address used to register or communicate with us), and referral information. When you use Range Services, we may collect and store your IP address.
To simply browse our Site, you are not required to provide any Personal Information. However, we may gather information from cookies and similar technologies for the purposes of monitoring and improving our Site and understanding and improving the effectiveness of our advertising.
To gain full access to our Site and Services, you must register for a Range account. When you register for an account, we collect Personal Information such as the following:
Your name, business name, location, email address, phone number, and account password. To set up your account Your IP addresses, devices, and locations used to access Range, may be linked to your account for security purposes.
When you create a Range account and authenticate via a third-party service, like Google, we may collect, store, and periodically update profile information associated with that third-party account. If you choose to authenticate with other services, during sign up or otherwise, you are giving Range the permission to use, share, and store associated data in a manner consistent with this Privacy Notice.
Range partners with Stripe, Inc. for payment processing, and the payment information you submit is collected and used by them in accordance with their policies (see here). Range doesn’t store your payment information.
Per our Terms of Service, Range is not for children. We do not knowingly collect Personal Information from children under 13 years of age. If you believe that a child has provided us with personal information, please contact us at firstname.lastname@example.org. If we become aware that a child under age 13 has provided us with personally identifiable information, we’ll delete it.
When you connect your Range account with a third-party service we may collect and store information associated with that third-party account and underlying resources. We make efforts to limit data collection to the minimum required to provide the service to you.
Slack: We register a Slackbot with your workspace. We may send direct messages. We may post in channels the bot has been invited too. We may store the content of messages that directly mention the bot.
Google: When you create your account we may store profile information and use Google data to verify your identity and membership of an organization. If you connect Google Drive, we register for push notifications and store metadata about the activity associated with connected accounts. If you connect Google Calendar, we query your account and store metadata about events belonging to connected accounts.
GitHub: We register webhooks and store metadata about the activity associated with connected accounts. We don’t have access to repos or source code.
Asana: We register webhooks and store metadata about the activity associated with connected accounts.
Dropbox: We register webhooks and store metadata about file changes by connected accounts.
Jira: Jira requires manual configuration. We request that you configure a webhook such that we can collect and store metadata about the activity associated with connected accounts.
How we use this data
We use your information in the following ways:
- To enable us to provide you with our Services
- To create and administer your account, contact you, and customize your experience on Range
- To track and analyze use of the Services so that we can understand how Range is performing and provide users with the best experience possible
- To send marketing communications (dependent on consent settings)
- To conduct aggregate, non-identifying analysis about how people use Range Services
Email and mobile notifications
Sometimes we’ll send administrative emails about account or service changes, or new policies. You can’t opt out of them. You can always opt out of non-administrative emails such as daily notifications. We won’t email you to ask for your password or other account information. If you receive such an email, send it to us so we can investigate.
Other email and mobile notifications are controlled by your account and organization settings.
How we disclose data
As a rule, we don’t share your organization’s information outside the company.
We won’t sell your organization’s information.
We may share your organization’s information with third parties in limited circumstances, including: (1) with your consent; (2) to a vendor or partner who meets our data protection standards; or (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process.
If we’re going to share your information in response to legal process, we’ll give you advance notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited from doing so by law or court order. We will object to requests for information about users of our site that we believe to be improper.
We may disclose or use aggregated or de-identified data for any purpose. For example, we may share aggregated or de-identified data with prospects or partners for business or research purposes, such as telling prospective customers the average number of updates people share per week, or the precentage of users who access our Services via a mobile device.
Range partners with Intercom, Inc. (“Intercom”) to provide you with customer support. Your display name, email, and metadata about your sessions will be shared with them in accordance with their policies (see here).
Range uses third-party vendors and hosting partners, such as Amazon, for hardware, software, networking, storage, and related technology we need to run Range.
We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Service at your own risk, and you’re responsible for taking reasonable measures to secure your account (like using a strong password).
We encourage the responsible disclosure of vulnerabilities of our Services by emailing email@example.com.
We will retain data as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Range’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
To modify or delete the personal information you’ve provided to us, please log in and update your account. You may also request that your account be deleted by emailing support. We may retain certain information as required by law or as necessary for our legitimate business purposes.
Range is a US-based company, and as such your information will be collected and processed in the United States. The United States has its own laws governing data protection and government access to information. The rules that protect your personal information under United States law may be different than in your home country. If you choose to use the Services, you need to agree to our Terms of Service, which set out the contract between Range and its users.
If you are located in the European Economic Area (“EEA”) or Switzerland, we comply with applicable laws to provide an adequate level of data protection for the transfer of your Personal Data to the US. Range Labs Inc. is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework and adheres to the Privacy Shield Principles. For more, see Range’s Privacy Shield Policy.
We welcome questions, concerns, and feedback about this policy at firstname.lastname@example.org.
To contact our Data Protection Officer, please email email@example.com.
You can contact us in writing at: 188 King Street, Suite 401, San Fransisco, CA, 94107
Data Protection Authority
Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to (i) object to Range’s use of your personal information and (ii) lodge a complaint with your local data protection authority.